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资料:When a consumer finds that an item she or he bought is faulty or in some other way does not live

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考试:

问题:

资料:When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims, the first step is to present the warranty, or any other records which might help. at the store of purchase. In most cases,this action will produce results. However, if it does not, there are various means the consumer may use to gain satisfaction A simple and common method used by many consumers is to complain directly to the store manager. In general, the “higher up” his or her complaint, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer's favor, assuming he or she has a just claim.Consumers should complain in person whenever possible, but if they cannot get to the place of purchase, it is acceptable to phone or write the complaint in a letter.Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question If this cannot be done, the consumer will succeed best by presenting specific information as to what is wrong. rather than by making general statements. For example,“The left speaker does not work at all and the sound coming out of the right one is unclear” is better than “This stereo does not work” The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the seller to court or report the seller to a private or public organization responsible for protecting consumer's rights.According to the passage, what is the advantage of complaining directly to the store manager?A.The problem will be settled faster.
A:The problem will usually be settled in the customer s favor.
B:The problem will no longer exist immediately.
C:Both A&

答案:

D

解析:

本题的问题是“根据文章,直接向商店经理投诉有什么好处?”。A选项“问题将得到更快解决”;B选项“问题解决方式通常会得到顾客的青睐”;C选项“问题将立即不复存在”;D选项“A和B”。根据主题句可知,直接向经理投诉的高处有两个:一是问题解决得更快;二是通常问题的解决方式受消费者青睐,故选D。

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综合知识     consumer     知识     faulty     bought     综合    

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